Customer Help
Whether you need help with your order, have a question about our refrigerant products, or need guidance on pickup or local delivery, we are here for you. Our dedicated support team serves Houston, Katy, Cypress, Pasadena, Baytown, Pearland, Friendswood, Sugar Land, and Missouri City with fast, friendly, and reliable assistance.
Orders and Shipping
Browse our product catalog, select the refrigerant or accessory you need, choose your quantity, and follow the secure checkout process. Once your order is confirmed, you’ll receive an email confirmation immediately.
We accept Visa, MasterCard, American Express, Discover, PayPal, and other digital wallets available at checkout. See our full Payment Policy for details.
Orders are processed within 1–2 business days of payment confirmation, and most are ready for same-day pickup when placed before 2 PM.
Yes. Local delivery is available across Houston, Katy, Cypress, Pasadena, Baytown, Pearland, Friendswood, Sugar Land, and Missouri City for eligible orders.
You’ll receive an email as soon as your order is ready for pickup or out for local delivery. You can also log into your account and check “My Orders” at any time.
Contact us at [dynamic_email] with your order number and we’ll look into it right away.
Contact our support team at [dynamic_email] before your order is fulfilled and we’ll do our best to make the change.
Returns and Exchanges
We accept returns within 30 days of pickup or delivery for items that are unused, unopened, and in their original packaging. Refrigerants that have been opened or used cannot be returned due to safety and regulatory requirements. See our full Refund and Return Policy for complete details.
Email [dynamic_email] with your order number and reason for return, and we’ll issue an RMA number and instructions within 2 business days.
Yes, within 30 days of pickup or delivery. Any price difference is charged or refunded accordingly.
Opened or used refrigerants, Final Sale items, and custom or special orders cannot be returned.
Only if the return is due to a change of mind or an incorrect order on your part. Returns caused by our error or a defective product are covered by us at no cost to you.
Refunds are typically processed within 5–7 business days of us receiving and inspecting the returned item.
Refunds go back to your original payment method credit card, debit card, or PayPal.
Contact us within 48 hours of pickup or delivery at [dynamic_email] with photos and your order number, and we’ll arrange an immediate replacement or full refund.